I called Teachers’ Pensions on 10th April 2024, to get an update on the Cash Equivalent Value backlog situation
I was advised:
Teachers’ Pensions ceased preparing Cash Equivalent Values on 1st October 2023
Teachers’ Pensions recommenced producing Cash Equivalent Values on 1st March 2024
At that point they had five months worth of requests which they believe they will issue within three months of restarting calculations on 1st March i.e. by 31st May 2024.I pointed out that I could not see how they were going to clear a five-month backlog in less than three months.
Requests received after 1st March 2024, will be completed in date order and again the story is they will be provided within three months of the request. That is the maximum time they are normally allowed. It has also always been their standard turnaround time.
Schemes can request an extension of that three months to six months from The Pensions Regulator (tPR) in extenuating circumstances, which this would seem to be. That does mean the oldest requests, raised last October must be completed before the end of April.
I think the sensible interpretation is that the Cash Equivalent Value will be issued at least three months after the request has been made and it is more likely to take four or five months, whilst Teachers’ Pensions try to clear their backlog.